Shipping policy

We have very strict processing as far as hygiene is concerned whilst packing the trees into their boxes.

We don’t have control of the handling of those boxes once they enter Australia Post system so we recommend that the customer wears gloves to unpack the trees or wipe over the box with a disinfectant mixture before handling the box to open it.

Australia Post has advised that there may be extended delivery times.

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, staff will ask and record the customer’s name and sign on their behalf.

National Shipping

Our trees are sent around Australia with Australia Post.     

Trees are generally sent Regular Post with Tracking. All Regular Post is dispatched every Tuesday*. Please have your order to us by 9am Tuesday to ensure your order is shipped that week.

*dispatch day may change if we are attending a garden show.

Express Post

The Express Post option is available for an additional cost. See Shipping options during checkout.

If you've selected Express Post, your tree will be shipped out during our normal weekly dispatch day (Tuesday) but will go Express Post, not normal Parcel Post. We do not do extra dispatch runs for Express Post.

WA & TAS orders: If Express Post is selected for WA and TAS orders they will be shipped out as part of the once a month dispatch (First Tuesday of every month) but go as Express Post not normal parcel post.

Please note: Express post is not available during FREE SHIPPING promotions. 

Free pick up (local delivery)

You can pick up your order from the Liberty Petrol Service Station, 101 Mooney Street at Telegraph Point NSW 2441 on Wednesday - Friday (7.00am - 6.00pm). Please note that you cannot pick up your tree from our nursery.

 

Shipping Notes

• The majority of our trees arrive in perfect condition as we hand pack our trees in specially designed boxes for shipping.
• In rare cases the plants may be damaged. We will act in good faith to explain how to revitalise your tree. Please contact sales@fruitsaladtrees.com in this case.
• Please note we cannot notify or call customers with exact delivery information as the trees are sent though Australia Post, not a courier service. You will be sent your tracking number via email when your tree is dispatched. Track your item by entering your tracking number through Australia Post Tracking here.
• You can also check the shipping costs once you have added your trees to cart. See the shipping calculator at the bottom of this page or bottom of the cart page.
• Please note: WA & TAS are required to have an Inspection Certificate from the Department of Agriculture at a cost of $29.90 per order (not per tree). We have already included this cost in the Freight charges for WA & TAS.
• WA & TAS orders are shipped once a month, at the start of each month! They are required to go through a quarantine process before arriving at your door. 

International Shipping

We're often asked if we can ship to the US. We currently cannot ship internationally due to quarantine regulations.

Returns and Exchange Policy

Our trees are delivered in specially designed boxes for optimal air circulation.

Please follow all instructions included in your box to plant and care for your tree. We do our best to package our fruit trees in the best condition possible, however, being a live goods there is always a possibility that things can go wrong during freight, for example, leaves can droop.

We regularly receive positive customer feedback on our shipping process. 

If you are not satisfied with your order or is has been badly damaged in transit please contact us at 1800 FRUITS or by email with photos of your tree at sales@fruitsaladtrees.com and we'll advise you on the next steps.

Conditions: We can only replace plants after they have been returned to us even if they are not in the best condition, so please keep your box.