Refund / Replacement Policy:
Here at Fruit Salad Trees we endeavour to provide healthy, multi-grafted fruit
trees. Our website is full of helpful Growing Tips and information on Pests &
Diseases. Sign up for our Seasonal Care email to receive timely advice on how best
to care for your Fruit Salad Tree throughout the year.
As per the Australian Consumer Laws, we will uphold our obligation to provide a
quality product and in the event of any major flaw, we will offer a refund or
replacement. Other problems will be considered and dealt with at our discretion.
Health of your tree - Please notify us of any concerns with your tree’s health and
allow us to assist in finding a solution. Email sales@fruitsaladtrees.com and include
a photo or two. One of our Horticulturists will offer advice.
Please be mindful that Fruit Salad Trees are perishable items and the obligation to
care for them once sold, is the duty of the customer. We will assist as much as
possible, but we do not take responsibility for trees that have developed issues
once they have left our care.
Damaged in Transit - We send our trees in sturdy customised boxes with air holes
via Australia post, so they almost always arrive safely.
In the event of a tree arriving damaged, please notify us within 7 days. Email
sales@fruitsaladtrees.com and include a photo or two. A refund or replacement
will be offered as compensation, once approved.
Incorrect Graft Variety – We grow many combinations and take care to label them
correctly, but at times, errors occur. If your tree is labelled differently to the tree
you ordered, or if the fruit on your tree is different to the labelled variety, please
let us know. Email sales@fruitsaladtrees.com and include a photo or two.
We will offer a refund or replacement as compensation, once approved.
Change of Mind - Please choose carefully. We do not give refunds if you simply
change your mind or make a wrong decision.
Sale Items / Reduced Trees - Only regular priced Fruit Salad Trees may be
refunded or replaced. Discounted trees and sale items are not included under this
policy.
